Privacy Policy

1. Introduction

Welcome to DietBanao, an AI-powered personalised diet planning platform operated
by Devepras Institute. This Privacy Policy explains how we collect, use, store,
and protect your personal information when you use our website and services at
dietbanao.com.
By accessing or using DietBanoo, you agree to the terms of this Privacy Policy.
If you do not agree, please discontinue use of our services.

2. Information We Collect

2.1 Personal Information (provided by you)
- Full name and email address during registration
- Age, gender, height, weight, and health goals from the onboarding questionnaire
- Dietary preferences, food allergies, and medical conditions disclosed voluntarily
- Contact form submissions including name, email, phone number, and message
- Payment-related information processed through Razorpay (we do not store card details)

2.2 Automatically Collected Information
- IP address, browser type, device type, and operating system
- Pages visited, time spent, and navigation patterns on our website
- Cookies and tracking identifiers including Google Analytics (_ga) and Meta Pixel (_fbp, fbc)
- Referral source and UTM parameters for advertising attribution


3. How We Use Your Information

We use collected information for the following purposes:
- To generate personalised AI-powered diet plans based on your health profile
- To operate, maintain, and improve the DietBanao platform and services
- To process payments and manage your credit account via Razorpay
- To send service-related communications including plan updates and notifications
- To respond to contact form queries and support requests
- To analyse website performance using Google Analytics 4
- To measure advertising campaigns via Meta Conversions API and Google Tag Manager
- To comply with applicable laws and prevent fraudulent use of our services


4. Data Sharing and Tracking

We believe in transparency about how your data is used for website performance
and advertising.

4.1 Analytics and Advertising Partners

Your usage data — including page visits, actions taken on our website, and
purchase events — is shared with the following third-party services to help us
understand website performance and improve our advertising:

- Google Analytics 4 (Google LLC) — website traffic analysis and user behaviour
- Google Tag Manager (Google LLC) — tag and tracking script management
- Meta Platforms (Facebook/Instagram) — advertising measurement via Meta Pixel
and Conversions API

This data sharing helps us understand which pages are most useful, how users
navigate our platform, and how effective our marketing campaigns are.

4.2 Payment Processing

Payments are processed by Razorpay (Razorpay Software Private Limited). We share
your name, email, and transaction amount with Razorpay solely for payment
processing. DietBanao does not store your card or UPI details.

4.3 AI Plan Generation

Your health profile and questionnaire data is processed by Google Gemini AI to
generate personalised diet plans. This data is transmitted securely.

4.4 We Do Not Sell Your Data

Devepras Institute does not sell, rent, or trade your personal information to
any third party for commercial purposes.


5. Cookies

DietBanao uses cookies to enhance your experience:
- Session cookies — maintain your logged-in state during a visit
- Analytics cookies (ga, gid) — track page visits via Google Analytics
- Advertising cookies (fbp, _fbc) — used by Meta Pixel for ad measurement

You can control cookie settings through your browser preferences.


6. Data Security

We implement measures to protect your personal information including:
- Encrypted data transmission using HTTPS/TLS
- JWT-based authentication for all user accounts
- Password hashing and secure credential storage

No method of transmission over the internet is 100% secure. We cannot guarantee
absolute security.


7. Data Retention

- Account data is retained for the duration of your active account
- Diet plans and questionnaire data are retained for your plan duration plus 12 months
- Contact form submissions are retained for 6 months then deleted
- Analytics data is subject to Google and Meta retention policies


8. Your Rights — Data Deletion

To request deletion of your personal data, email: care@dietbanao.com
Your data will be permanently deleted within 30 days of your request.

You also have the right to:
- Access — request a copy of the personal data we hold about you
- Correction — request correction of inaccurate or incomplete data
- Portability — request your data in a machine-readable format
- Withdraw Consent — withdraw consent for data processing at any time

Note: Deletion of your account will result in permanent loss of all diet plans
and progress history.


9. Children's Privacy

DietBanao is not intended for users under the age of 18. We do not knowingly
collect personal information from minors. Contact care@dietbanao.com if you
believe a minor has submitted personal information.


10. Governing Law and Jurisdiction

This Privacy Policy is governed by the laws of India, including the Information
Technology Act, 2000. Any disputes shall be subject to the exclusive jurisdiction
of the courts in Ahmedabad City, Gujarat, India.


11. Changes to This Policy

We may update this Privacy Policy from time to time. The Effective Date at the
top of this page will reflect the most recent update. Continued use of DietBanao
after changes constitutes acceptance of the updated policy.


12. Contact Us

Company: Devepras Institute (operating as DietBanao)
Email: care@dietbanao.com
Jurisdiction: Ahmedabad City, Gujarat, India